Automatic Call Distribution (ACD) makes it possible to handle large numbers of incoming calls by automatically distributing calls to pre-designated groups of call-takers. When incoming calls exceed capacity, ACD places calls in a queue until they can be directed to the next available call-taker. The automatic distribution of calls helps ensure that the call-taking load is equally distributed among operators.

Integrator ACD is the first ACD solution designed specifically for use in a 9-1-1 center. Integrator ACD brings many valuable features to the 9-1-1 environment.